A: 

I'm afraid we only supply meters, so can offer no on-site assistance.  Most issues can be resolved by checking the programming settings, (click here to download the programming guide).  Alternatively, we offer a Collect / Repair / Return Service for this meter.  Click here to find out more. Kind regards, The Stephen P Wales team.

A: 

All of our prepayment meters allow you to on-sell electricity in scenarios as you described above.  You would continue to pay the bill on the primary meter coming in to the property, and the secondary prepayment meters would allow you to gather funds from your tenants for their proportion of usage.  You control the rates set on the meter, allowing you to ensure you recoup enough funds to pay the primary bill, and most will allow additional features such as emergency credit and debt recovery, 

Kind regards, 

The Stephen P Wales Team

A: 

Yes, most faults on these meters can be repaired, (though there a small number that cannot be fixed). We offer a Collect / Repair / Return service, which you can find out more about and book by clicking on the following link: Collect / Repair / Return Service for Card Operated Electricity Meters 

Kind regards,

The Stephen P Wales Team

A: 

You can view the rates programmed on the meter using the blue button. The meter will not show the card type, but any cards we supply will have this information on the card, 

Kind regards, 

The Stephen P Wales Team

A: 

I'm afraid you would not be able to calculate a unit cost that made allowance for the standing charge, as the standing charge is consistent, i.e. a certain amount per day, whereas the number of units used will depend on the tenants consumption.

Kind regards, 

The Stephen P Wales Team

A: 

Yes, we would be more than happy to supply you with Ampy Cards.  However, we would require verification from you that you are a landlord before we would be able to fulfill an order.  We typically ask that you forward us a copy of your landlords insurance certificate or any similar documentation.  You should also check the code of cards that your meter accepts.  Cards supplied by us are clearly marked as security code A, B, C or D. Please contact us on 01803 295430 if you require any further information, 

Kind regards, 

The Stephen P Wales Team

A: 

One programming card can be used for all of you prepayment meters of the same type, (assuming they were all supplied by us), 

Kind regards, 

The Stephen P Wales Team

A: 

For security, these meters are coded to only accept the corresponding code of cards.  You cannot tell which code the meter is coded too, so the only way to confirm whether your meter will accept our cards is to check any existing cards you have to see if they reference Security Code A, B, C or D, in which case our cards of the same code, will work.  If you have no cards, or they don't have the reference mentioned, please call us on 01803 295430 to discuss the matter further, 

Kind regards, 

The Stephen P Wales Team